Term Of Use

Terms & Conditions

Last Updated: July 10, 2026

Welcome to Ocean Cart (“Ocean Cart”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website, https://oceancart.online, and all products and services offered through our platform. By accessing our website, creating an account, or placing an order, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

1. About Ocean Cart

Ocean Cart is an online grocery delivery platform based in Bengaluru, Karnataka, India, providing fresh fish, seafood, vegetables, fruits, groceries, and other household essentials through online ordering and doorstep delivery.

2. Eligibility

To use our services, you must:

  • Be at least 18 years of age or use the website under the supervision of a parent or legal guardian.
  • Provide accurate, complete, and up-to-date information.
  • Use the website only for lawful purposes.
  • Accept these Terms and Conditions before placing an order.

3. Customer Account

If you register an account with Ocean Cart, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Keeping your account information accurate and updated.
  • Restricting unauthorized access to your account.
  • Immediately informing us if you suspect unauthorized use of your account.

Ocean Cart is not responsible for any loss arising from your failure to keep your account credentials secure.

4. Products

Ocean Cart offers:

  • Fresh Fish
  • Seafood
  • Fresh Vegetables
  • Fresh Fruits
  • Grocery Products
  • Household Essentials

Since many of our products are fresh and perishable, the size, weight, color, texture, and appearance may naturally vary.

Product images displayed on the website are for illustration purposes only. Actual products may differ slightly from the images shown.

5. Product Availability

All products listed on the website are subject to availability.

If a product becomes unavailable after your order is placed, we may:

  • Remove the unavailable item from your order.
  • Offer a suitable replacement after obtaining your consent.
  • Refund the unavailable item if payment has already been completed.

6. Pricing

  • All prices are displayed in Indian Rupees (INR).
  • Prices may change without prior notice.
  • Promotional prices are valid only during the specified offer period.
  • Ocean Cart reserves the right to correct pricing errors and cancel affected orders if necessary.

7. Orders

Placing an order on our website does not guarantee acceptance.

Ocean Cart reserves the right to:

  • Accept or reject any order.
  • Cancel orders due to stock unavailability.
  • Cancel suspected fraudulent transactions.
  • Limit the quantity of products purchased.
  • Refuse service where necessary.

Customers will receive an order confirmation once the order has been successfully placed.

8. Payments

Ocean Cart uses Razorpay as its secure online payment gateway.

All online payments are securely processed through Razorpay. Ocean Cart does not collect or store your:

  • Debit Card Number
  • Credit Card Number
  • CVV
  • UPI PIN
  • Internet Banking Password

All payment information is handled securely by Razorpay according to industry security standards.

If your payment is deducted but the order is not confirmed, please contact us at info@oceancart.online. Refunds for failed payment transactions, if applicable, will be processed according to Razorpay’s policies and banking timelines.

9. Order Cancellation

Customers may cancel their order within 30 minutes of placing it, provided the order has not already been processed or dispatched.

After 30 minutes from the time of placing the order, cancellation requests will not be accepted, as we begin preparing fresh and perishable products immediately.

Ocean Cart also reserves the right to cancel any order due to:

  • Product unavailability
  • Payment issues
  • Pricing errors
  • Technical issues
  • Suspected fraudulent activity
  • Operational reasons

If Ocean Cart cancels an order before dispatch, any eligible payment will be refunded to the original payment method.

10. Refund & Replacement Policy

Customer satisfaction is important to us.

Since Ocean Cart sells fresh and perishable products, refunds are provided only under specific circumstances.

Eligible Cases

You may request a refund or replacement if:

  • You receive a damaged product.
  • You receive spoiled or poor-quality products.
  • You receive an incorrect product.
  • Items are missing from your order.

Customers should report any issue as soon as possible after delivery and may be required to provide photographs or other supporting information.

Replacement or Refund

Upon verification of the issue, Ocean Cart may offer either:

  • A replacement of the affected product (subject to availability), or
  • A refund to the original payment method.

The choice between a replacement and a refund will be made according to the customer’s convenience, where reasonably possible.

Refund Processing

Approved refunds are processed to the original payment method.

Please allow 5 to 7 business days for the refund to reflect in your bank account or payment source. Processing times may vary depending on your bank, card issuer, UPI provider, or Razorpay.

Non-Refundable Situations

Refunds or cancellations will not be provided for:

  • Orders cancelled after 30 minutes of placement.
  • Products that have been consumed or partially used.
  • Incorrect delivery addresses provided by the customer.
  • Delivery failures due to customer unavailability.
  • Minor natural variations in fresh fish, vegetables, fruits, or grocery products.
  • Customer preference changes after delivery.

11. Delivery

Ocean Cart currently delivers only within selected service areas.

Estimated delivery times are provided for convenience and may vary due to:

  • Traffic
  • Weather
  • High order volume
  • Public holidays
  • Local restrictions
  • Unforeseen operational circumstances

Customers are responsible for ensuring someone is available to receive the order at the provided delivery address.

12. Customer Responsibilities

Customers agree to:

  • Provide accurate contact and delivery information.
  • Be available to receive deliveries.
  • Inspect products upon delivery.
  • Use the website responsibly and lawfully.
  • Treat delivery personnel respectfully.

13. Promotions & Offers

Ocean Cart may occasionally offer:

  • Discount Coupons
  • Promotional Offers
  • Launch Offers
  • Festival Discounts
  • Referral Rewards

Unless otherwise stated:

  • Offers cannot be combined.
  • Offers are valid only during the promotional period.
  • Ocean Cart reserves the right to modify or withdraw offers without prior notice.

14. Intellectual Property

All content available on Ocean Cart, including but not limited to:

  • Website Design
  • Logos
  • Brand Name
  • Product Images
  • Graphics
  • Icons
  • Text
  • Software
  • Content

is owned by Ocean Cart or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or reused without prior written permission.

15. Prohibited Activities

Users must not:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Create fake accounts.
  • Commit payment fraud.
  • Interfere with website functionality.
  • Copy or scrape website content without permission.

Violation of these Terms may result in account suspension or permanent termination.

16. Privacy

Your use of our website is also governed by our Privacy Policy. By using Ocean Cart, you consent to the collection and use of your information as described in our Privacy Policy.

17. Limitation of Liability

To the fullest extent permitted by law, Ocean Cart shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Website downtime
  • Delivery delays
  • Product availability
  • Technical failures
  • Third-party payment services
  • Internet interruptions
  • Events beyond our reasonable control

Nothing in these Terms limits any rights available to consumers under applicable Indian consumer protection laws.

18. Force Majeure

Ocean Cart shall not be held responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Strikes
  • Pandemics
  • Power failures
  • Internet outages
  • Transportation disruptions

19. Changes to Terms

Ocean Cart reserves the right to modify these Terms and Conditions at any time.

Updated versions will be published on this page with a revised “Last Updated” date. Continued use of our website after such changes constitutes your acceptance of the revised Terms.

20. Governing Law

These Terms and Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

21. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Ocean Cart
Website: https://oceancart.online
Email: info@oceancart.online
Location: Bengaluru, Karnataka, India

Acceptance of Terms

By accessing or using https://oceancart.online, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should discontinue using our website and services.