Refund & Cancellation Policy

Last Update: July 10, 2026

At Ocean Cart, customer satisfaction is our priority. As we deal with fresh fish, seafood, vegetables, fruits, and grocery products, our refund and cancellation policy is designed to ensure fairness while maintaining the quality of our products.

Order Cancellation

Customers may cancel their order free of charge within 5 minutes of placing the order, provided the order has not already been processed or dispatched.

After 5 minutes, cancellation requests may not be accepted, as we begin preparing and packing fresh and perishable products immediately after receiving your order.

Damaged or Incorrect Products

If you receive:

• A damaged product
• A spoiled or poor-quality product
• An incorrect product
• A product that is missing from your order

Please contact our customer support as soon as possible after delivery with clear photos of the affected product and your order details.

After verification, we will offer one of the following solutions based on your preference and product availability:

• Product Replacement: We will replace the damaged or incorrect product, subject to stock availability.
• Refund: If a replacement is not available or you prefer a refund, we will process the refund to your original payment method or eligible wallet.

Refund Processing Time

Once your refund request is approved, the refund will be initiated promptly.

• Online Payments (Credit/Debit Card, UPI, Net Banking, etc.): Refunds are typically credited to the original payment method within 5–7 business days, depending on your bank or payment provider.
• Wallet Payments: If the order was paid using a supported digital wallet, the approved refund will be credited back to the same wallet, subject to the wallet provider’s processing time.

Please note that refund timelines may vary depending on your bank, payment gateway, or wallet service provider.

Non-Refundable Situations

Refunds or replacements will generally not be provided in the following situations:

• Cancellation requests made after the 5-minute cancellation window.
• Products that have been consumed, partially used, or altered after delivery.
• Incorrect delivery information provided by the customer.
• Delivery failure due to customer unavailability.
• Minor natural variations in the size, weight, color, or appearance of fresh fish, seafood, vegetables, fruits, or other fresh produce.

Refund Approval

All refund and replacement requests are subject to verification by Ocean Cart. We reserve the right to request additional information, including photographs or order details, before approving a claim.

Contact Us

If you have any questions regarding cancellations, refunds, or replacements, please contact us:

Ocean Cart
Website: https://oceancart.online
Email: info@oceancart.online
Location: Bengaluru, Karnataka, India

We are committed to resolving genuine issues quickly and ensuring a smooth shopping experience for our customers.